Refund Policy

1. Who processes payments and refunds

Payment for a Colibre subscription is handled by our payment service provider (the "Payment Provider"). The Payment Provider handles payment, billing, taxes (such as VAT), receipts and refunds, and the refund terms of the Payment Provider’s buyer terms apply as well.

The Payment Provider’s buyer terms (including the refund clause) are available on the payment screen.

2. Free trial

• To start a free trial you must first register a payment card. You are not charged during the trial.
• If you cancel within the free trial period, you are not charged at all.
• If you do not cancel, the monthly subscription price is charged automatically when the trial ends.
• About 2 days before the trial ends, the Payment Provider emails you a reminder. You can also see the trial end date and the amount on the payment screen and in billing management, and you can cancel from Manage billing / cancel in Settings.

3. Subscription fees after the trial

• Within 7 days of any charge (first charge or renewal), we refund on request, no questions asked, whether or not you have used the app.
• If you cancel, you are not billed from the next renewal, and you can keep using the Service until the period you have already paid for ends.
• After 7 days, we refund billing mistakes such as double charges or payment errors, and anything the law requires.
• To request a refund, contact the Payment Provider. The Payment Provider processes the refund and the money returns to the payment method you used.
• Where applicable law gives you more favorable terms than this policy, the law applies.

4. How to cancel

• From the Manage billing / cancel link on the Settings screen you go to the Payment Provider’s customer portal, verify with the email you paid with, and cancel (choose a reason, then cancel at the next billing date or immediately).
• The Payment Provider’s emails and customer portal let you cancel and check receipts and invoices.

5. Contact

For refund and billing questions, contact the Payment Provider; for questions about using the Service, use the contact details in the business information below.